Powered by
TTSReader
Share this page on
Article provided by Wikipedia


Intercultural communication is a discipline that studies "communication across different "cultures and "social groups, or how culture affects communication. It is used to describe the wide range of communication processes and problems that naturally appear within an organization or social context made up of individuals from different religious, social, ethnic, and educational backgrounds. Intercultural communication is sometimes used "synonymously with "cross-cultural communication. In this sense it seeks to understand how people from different countries and cultures act, communicate and "perceive the world around them. Many people in intercultural business communication argue that culture determines how individuals encode messages, what medium they choose for transmitting them, and the way messages are interpreted.[1]
With regard to intercultural communication proper, it studies situations where people from different cultural backgrounds interact. Aside from language, intercultural communication focuses on social attributes, thought patterns, and the cultures of different groups of people. It also involves understanding the different cultures, languages and customs of people from other countries. Intercultural communication plays a role in "social sciences such as "anthropology, "cultural studies, "linguistics, "psychology and "communication studies. Intercultural communication is also referred to as the base for international businesses. There are several cross-cultural service providers around who can assist with the development of intercultural communication skills. Research is a major part of the development of intercultural communication skills.[2][3]

Identity and culture are also studied within the discipline of communication to analyze how globalization influences ways of thinking, beliefs, values, and identity, within and between cultural environments. Intercultural communication scholars approach theory with a dynamic outlook and do not believe culture can be measured nor that cultures share universal attributes. Scholars acknowledge that culture and communication shift along with societal changes and theories should consider the constant shifting and nuances of society.

The study of intercultural communication requires intercultural understanding, which is defined as an ability to understand and value cultural differences. Language is and example of an important cultural component that is linked to intercultural understanding.[4] Intercultural communication is in a way the 'interaction with speakers of other languages on equal terms and respecting their identities' (Byram, Gribkova & Starkey, 2002).

Contents

Areas of Interest[edit]

Cross-cultural business communication[edit]

Cross-cultural business communication is very helpful in building cultural intelligence through coaching and training in cross-cultural communication management and facilitation, cross-cultural negotiation, multicultural conflict resolution, customer service, business and organizational communication. Cross-cultural understanding is not just for incoming expats. Cross-cultural understanding begins with those responsible for the project and reaches those delivering the service or content. The ability to communicate, negotiate and effectively work with people from other cultures is vital to international business.

Management[edit]

Important points to consider:

Facilitation[edit]

There is a connection between a person's personality traits and the ability to adapt to the host-country's environment—including the ability to communicate within that environment.

Two key personality traits are openness and resilience. Openness includes traits such as tolerance for ambiguity, extrovertedness, and open-mindedness. Resilience includes having an internal locus of control, persistence, tolerance for ambiguity, and resourcefulness.

These factors, combined with the person's cultural and racial identity and level of preparedness for change, comprise that person's potential for adaptation.

Cultural perceptions[edit]

There are common conceptualizations of attributes that define "collectivistic and "individualistic cultures. Operationalizing the perceptions of cultural identities works under the guise that cultures are static and homogeneous, when in fact cultures within nations are multi-ethnic and individuals show high variation in how cultural differences are internalized and expressed.[4]

Globalization[edit]

"Globalization plays a central role in theorizing for mass communication, media, and cultural communication studies.[5] Intercultural communication scholars emphasize that globalization emerged from the increasing diversity of cultures throughout the world and thrives with the removal of cultural barriers.[4] The notion of nationality, or the construction of national space, is understood to emerge dialectically through communication and globalization.

The Intercultural Praxis Model by Kathryn Sorrells, PH.D shows us how to navigate through the complexities of cultural differences along with power differences. This model will help you understand who you are as an individual, and how you can better communicate with others that may be different from you. In order to continue in living in globalized society one can use this Praxis model to understand cultural differences (based on race, ethnicity, gender, class, sexual orientation, religion, nationality, etc.) within the institutional and historical systems of power. Intercultural Communication Praxis Model requires for us to respond to someone who comes from a different culture than us, in the most opening way we can. The media may always want to influence what we think of other cultures and also what we should think about our own selves. However it is important, we educate ourselves, and learn how to communicate with others through Sorrells Praxis Model.[1]

Problems[edit]

The problems in intercultural communication usually come from problems in message transmission. In communication between people of the same culture, the person who receives the message interprets it based on values, beliefs, and expectations for behavior similar to those of the person who sent the message. When this happens, the way the message is interpreted by the receiver is likely to be fairly similar to what the speaker intended. However, when the receiver of the message is a person from a different culture, the receiver uses information from his or her culture to interpret the message. The message that the receiver interprets may be very different from what the speaker intended.

Nonverbal communication has been shown to account for between 65% and 93% of interpreted communication.[6] Minor variations in body language, speech rhythms, and punctuality often cause mistrust and misperception of the situation among cross-cultural parties. This is where nonverbal communication can cause problems with intercultural communication. Misunderstandings with nonverbal communication can lead to miscommunication and insults with cultural differences. For example, a handshake in one culture may be recognized as appropriate, whereas another culture may recognize it as rude or inappropriate.[6]

Effective communication depends on the informal understandings among the parties involved that are based on the trust developed between them. When trust exists, there is implicit understanding within communication, cultural differences may be overlooked, and problems can be dealt with more easily. The meaning of trust and how it is developed and communicated vary across societies. Similarly, some cultures have a greater propensity to be trusting than others.

Theories[edit]

The following types of theories can be distinguished in different strands: focus on effective outcomes, on accommodation or adaption, on "identity negotiation and management, on "communication networks, on "acculturation and "adjustment.[7]

Social engineering effective outcomes[edit]

Identity negotiation or management[edit]

Communication networks[edit]

Acculturation and adjustment[edit]

History of assimilation[edit]

Voluntary assimilation has also been a part of history dating back to the Spanish Inquisition of the late 14th and 15th centuries, when many Muslims and Jews voluntarily converted to Roman Catholicism as a response to religious prosecution while secretly continuing their original practices. Another example is when the Europeans moved to the United States. [16]

Other theories[edit]

Intercultural competence[edit]

Intercultural communication is competent when it accomplishes the objectives in a manner that is appropriate to the context and relationship. Intercultural communication thus needs to bridge the dichotomy between appropriateness and effectiveness:[24] Proper means of intercultural communication leads to a 15% decrease in miscommunication.[25]

Competent communication is an interaction that is seen as effective in achieving certain rewarding objectives in a way that is also related to the context in which the situation occurs. In other words, it is a conversation with an achievable goal that is used at an appropriate time/location.[24]

Components[edit]

Intercultural communication can be linked with identity, which means the competent communicator is the person who can affirm others' avowed identities. As well as goal attainment is also a focus within intercultural competence and it involves the communicator to convey a sense of communication appropriateness and effectiveness in diverse cultural contexts.[24]

Ethnocentrism plays a role in intercultural communication. The capacity to avoid ethnocentrism is the foundation of intercultural communication competence. Ethnocentrism is the inclination to view one's own group as natural and correct, and all others as aberrant.

People must be aware that to engage and fix intercultural communication there is no easy solution and there is not only one way to do so. Listed below are some of the components of intercultural competence.[24]

Basic tools for improvement[edit]

The following are ways to improve communication competence:

Important factors[edit]

Traits[edit]

Verbal communication[edit]

Verbal communication consist of messages being sent and received continuously with the speaker and the listener, it is focused on the way messages are portrayed. Verbal communication is based on language and use of expression, the tone in which the sender of the message relays the communication can determine how the message is received and in what context.

Factors that affect verbal communication:

The way a message is received is dependent on these factors as they give a greater interpretation for the receiver as to what is meant by the message. By emphasizing a certain phrase with the tone of voice, this indicates that it is important and should be focused more on.

Along with these attributes, verbal communication is also accompanied with non-verbal cues. These cues make the message clearer and give the listener an indication of what way the information should be received.[30]

Example of non-verbal cues

In terms of intercultural communication there are language barriers which are effected by verbal forms of communication. In this instance there is opportunity for miscommunication between two or more parties.[31] Other barriers that contribute to miscommunication would be the type of words chosen in conversation. Due to different cultures there are different meaning in vocabulary chosen, this allows for a message between the sender and receiver to be misconstrued.[32]

Nonverbal communication[edit]

Nonverbal communication is behavior that communicates without words—though it often may be accompanied by words. Minor variations in body language, speech rhythms, and punctuality often cause differing interpretations of the situation among cross-cultural parties.

Kinesic behavior is communication through body movement—e.g., posture, gestures, facial expressions and eye contact. The meaning of such behavior varies across countries.

Occulesics are a form of kinesics that includes eye contact and the use of the eyes to convey messages.

"Proxemics concern the influence of proximity and space on communication (e.g., in terms of personal space and in terms of office layout). For example, space communicates power in the US and Germany.

"Paralanguage refers to how something is said, rather than the content of what is said—e.g., rate of speech, tone and inflection of voice, other noises, laughing, yawning, and silence.

Object language or material culture refers to how people communicate through material artifacts—e.g., architecture, office design and furniture, clothing, cars, cosmetics, and time. In monochronic cultures, time is experienced linearly and as something to be spent, saved, made up, or wasted. Time orders life, and people tend to concentrate on one thing at a time. In polychronic cultures, people tolerate many things happening simultaneously and emphasize involvement with people. In these cultures, people may be highly distractible, focus on several things at once, and change plans often.

Clothing and the way people dress is used as a form of nonverbal communication.

See also[edit]

References[edit]

Notes[edit]

  1. ^ Lauring, Jakob (2011). "Intercultural Organizational Communication: The Social Organizing of Interaction in International Encounters". Journal of Business and Communication. 48.3: 231–55. 
  2. ^ Drary, Tom (April 9, 2010). "3 Tips For Effective Global Communication". Archived from the original on 2010-04-13. 
  3. ^ "Intercultural Communication Law & Legal Definition". Definitions.uslegal.com. Retrieved 2016-05-19. 
  4. ^ a b c Saint-Jacques, Bernard. 2011. “Intercultural Communication in a Globalized World.” In Intercultural Communication: A Reader, edited by Larry A. Samovar, Richard E. Porter, and Edwin R. McDaniel, 13 edition, 45-53. Boston, Mass: Cengage Learning.
  5. ^ Crofts Wiley, Stephen B. 2004. “Rethinking Nationality in the Context of Globalization.” Communication Theory 14 (1):78–83.
  6. ^ a b Samovar Larry, Porter Richard, McDaniel Edwin, Roy Carolyn. 2006. Intercultural Communication A Reader. Nonverbal Communication. pp13.
  7. ^ Cf. Gudykunst 2003 for an overview.
  8. ^ Kincaid, D. L. (1988). The convergence theory of intercultural communication. In Y. Y. Kim & W. B. Gudykunst (Eds.), Theories in intercultural communication (pp. 280–298). Newbury Park, CA: Sage. p.289
  9. ^ Dragojevic, Marko. "Communication accommodation theory". onlinelibrary.wiley. Retrieved 22 April 2018. 
  10. ^ Gudykunst, W. & Kim, Y. Y. (2003). Communicating with strangers: An approach to intercultural communication, 4th ed., 378. New York: McGraw Hill.
  11. ^ Orbe, 1998. p.3
  12. ^ Kim Y.Y.(1995), p.192
  13. ^ Mc.Guire and Mc.Dermott, 1988, p. 103
  14. ^ Pauls, Elizabeth. "Assimilation". www.britannica.com. 
  15. ^ Giffin, Kim. "Social alienation by communicaton denial". tandfonline. Quarterly Journal of Speech. Retrieved 22 April 2018. 
  16. ^ Pauls, Elizabeth. "Assimilation". www.britannica.com. 
  17. ^ Griffin (2000), p. 492
  18. ^ Griffin (2000), p. 496
  19. ^ "Social group
  20. ^ Collins, P. H. (1990). Black feminist thought: Knowledge, consciousness, and the politics of empowerment. Boston: Unwin Hyman.
  21. ^ Wood, 2005["full citation needed]
  22. ^ Intercultural Communication: Globalization and Social Justice (1 ed.). SAGE Publications, Inc. 2013. "ASIN B00DG8M7EU. "ISBN "1412927447. 
  23. ^ Griffin (2000), p. 497
  24. ^ a b c d e f (Lustig & Koester, 2010)
  25. ^ "Facts and Figures". Cultural Candor Inc. 
  26. ^ Geldart, Phil. "Excellent Communication Requires Patience". eaglesflight. 
  27. ^ "Importance of Communication Skills at Work Place". linguasofttech. Retrieved 22 April 2018. 
  28. ^ "Importance of Communication Skills at Work Place". linguasofttech. Retrieved 22 April 2018. 
  29. ^ a b (Intercultural Communication)
  30. ^ Hinde, R. A. (1972). Non-verbal communication; edited by R. A. Hinde. -. Cambridge [Eng.]: University Press, 1972.
  31. ^ Esposito, A. (2007). Verbal and nonverbal communication behaviours [electronic resource] : COST Action 2102 International Workshop, Vietri sul Mare, Italy, March 29–31, 2007 : revised selected and invited papers / Anna Esposito ... [et al.] (eds.). Berlin ; New York : Springer, c2007.
  32. ^ Scollon, R., & Scollon, S. K. (2001). Intercultural communication : a discourse approach / Ron Scollon and Suzanne Wong Scollon. Malden, MA : Blackwell Publishers, 2001

Bibliography[edit]

) ) WikipediaAudio is not affiliated with Wikipedia or the WikiMedia Foundation.