Channel 4 Falls Off Air After Gogglebox In Latest Technical Problem

Channel 4 has given out an update on when viewers can expect subtitles and audio descriptions to be back on live programmes.

Channel 4 has updated viewers on when they can expect live programmes to have subtitles and audio descriptions again following technical difficulties. © Love Productions - Channel 4 Channel 4 has updated viewers on when they can expect live programmes to have subtitles and audio descriptions again following technical difficulties.

The broadcaster has been having massive technical difficulties over the last few weeks. It all started with a hellish week at the end of September when it transmitted the wrong episode of Married at First Sight after previously also falling off the air, with Gogglebox suffering the same fate and audio issues plaguing both >First Dates and >The Great British Bake Off.

Still, the channel has not managed to reinstate subtitles, audio descriptions and sign language translation on its live programmes, which has meant decreased accessibility to programmes for disabled viewers.

On Tuesday (October 19), the broadcaster addressed the issue once more, giving an update on when these services can be expected to be reinstated.

ep3 matt, noel, paul and prue © Channel 4 ep3 matt, noel, paul and prue

Expressing its understanding that these issues have been "incredibly disappointing", Channel 4 explained that the problem is being caused by the triggering of a "fire suppression system at Red Bee Media's broadcast centre, which transmits all Channel 4's services".

As the transmissions are now being handled by an emergency backup system, the channel is still facing "significant problems".

"One of these is not being able to provide access services – subtitles, audio description or sign language support – for programmes broadcast since the incident. We know that this is incredibly frustrating for you and your families who rely on these services to watch your favourite programmes…

a person sitting on a couch: Gogglebox Stephen and Daniel © Channel 4 Gogglebox Stephen and Daniel

"The system that should have provided subtitles failed. Since then, our engineers have been working around the clock to find out what went wrong and how we can fix it," read the statement (via RadioTimes.com).

To fix the issue, Channel 4 will have to build a new system which will have to take some time, adding that the current aim is mid-November at the earliest.

But it seemed optimistic with regards to reintroducing subtitles. "This is a complex job, however, we are beginning to make progress. For example, some of you might have noticed we have been testing subtitles on More4 and Channel 4 during the day."

Access services update: All our recent @BritishBakeOff #GBBO episodes are now available to watch back with subtitles on https://t.co/gm5S0QxD1A and the All 4 app on mobile, many games consoles, streaming sticks and Smart TVs. So grab a cuppa… pic.twitter.com/jOezDqDKrQ

— Channel 4 (@Channel4) October 19, 2021

Last week, it managed to successfully run subtitles during Stand Up To Cancer and this week it's planning on beginning to add subtitles to some programmes on catch-up. That will include recent episodes of Gogglebox, Bake Off and Extra Slice. "However, this is a very labour-intensive process, so it isn't possible to make every programme available simultaneously. We know this isn't good enough, but it's a start.

"Clearly, if we can do anything to speed up this process, we will," it added.

Channel 4 also shared an access services update on Twitter today, posting a video of a sign language interpreter saying that all recent episodes of GBBO are not available to watch back with subtitles on catch-up. The video announcement also had subtitles, of course.

The Great British Bake Off

airs on Tuesdays at 8pm Channel 4 in the UK. In the US, it's known as

The Great British Baking Show

, and streams on Netflix.

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Source : https://www.msn.com/en-gb/money/technology/channel-4-updates-when-subtitles-will-be-back-following-technical-difficulties/ar-AAPIxJi

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